Welcome to our website! Before using or purchasing any of our leather products, we kindly ask you to review and understand the following Terms of Service. By accessing our website and making a purchase, you acknowledge that you have read, understood, and agreed to comply with these terms. If you have any questions or concerns, please reach out to our customer support team for clarification.

1. Product Descriptions and Accuracy:
   • We strive to provide accurate and detailed product descriptions, including dimensions, materials used, and any customization options available.
   • However, please note that colors may vary slightly due to monitor settings and natural variations in leather.
   • The images and descriptions on our website serve as a general representation of the product, and slight variations may occur.
2. Order Placement and Payment:
   • By placing an order on our website, you confirm that you are authorized to use the payment method provided and that the information provided is accurate and complete.
   • Upon order placement, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order, but rather acknowledges that we have received it.
3. Shipping and Delivery:
   • We strive to process and ship orders promptly within the estimated timeframe mentioned on our website or during the checkout process.
   • Delivery times may vary depending on your location and chosen shipping method.
   • We are not responsible for any delays caused by external shipping carriers or customs processes.
   • Please ensure that the shipping address provided is accurate and complete. Any additional charges or fees incurred due to incorrect or incomplete addresses will be the responsibility of the customer.
4. Returns and Exchanges:
   • We take pride in the quality of our leather products. In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the product to arrange for a return or exchange.
   • We may request supporting evidence such as photographs to validate the claim.
   • Customized or personalized items may not be eligible for returns or exchanges unless they are deemed defective or damaged.
5. Intellectual Property:
   • All intellectual property rights, including but not limited to trademarks, logos, product designs, and content on our website, are the property of Johnny Wonka.
   • Unauthorized use, reproduction, or distribution of any intellectual property belonging to us is strictly prohibited.
6. Limitation of Liability:
   • While we strive to provide accurate and reliable information, we cannot guarantee the completeness, accuracy, or reliability of the content on our website.
   • We shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.
   • By purchasing and using our products, you agree to assume all associated risks and responsibilities.

As part of our commitment to transparency and ensuring the accuracy of our order fulfillment process, we may take picture or video evidence of your order before it is dispatched to the courier service. This is done for our records and serves as proof of the condition of the product at the time of shipment.

The purpose of capturing this evidence is to protect both parties involved. In the rare event of a dispute or discrepancy regarding the condition or contents of the order, we can refer back to the recorded evidence to resolve any issues.

Rest assured that any pictures or videos taken will be handled with the utmost care and stored securely. We prioritize the privacy and confidentiality of our customers and will not use or share the recorded evidence for any purposes other than resolving order-related concerns.

By placing an order with us, you acknowledge and consent to our practice of capturing picture or video evidence for record-keeping purposes. If you have any concerns or objections regarding this process, please reach out to our customer support team, and we will be happy to address them.

We appreciate your understanding and cooperation as we strive to maintain transparency and provide you with the best possible service.

We reserve the right to modify or update these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website or purchase of our products after any modifications constitutes your acceptance of the updated terms.